Pacific Highway Auto Repair
I went to Pacific Highway Auto Repair based on a recommendation to have my car inspected and possibly repaired. The person I spoke with over the phone was helpful and friendly, so I decided to drop off my car. Despite living in Poway and having to drive 25-30 miles to get there, I didn't mind. They charged me a $177 inspection fee, which I was completely fine with. The next day, they called me and explained all the issues my car had, which was helpful information. However, my first disappointment arose when their quote for the repairs turned out to be excessively overpriced. Being in the auto parts industry, I have a good understanding of part costs. I politely declined their quote and took my car back. We shook hands and I left. Everything seemed fine until I opened the hood after returning home. They had removed the airbox to inspect the car but didn't bother to reinstall it. While this may seem like a minor issue, I don't appreciate it when people don't complete their tasks properly.
Sorry to hear that your vehicle was not serviced to your satisfaction Kurtulus. We do not match prices with online aftermarket parts store. One of the reasons for this is that we provide a 3 year 36,000 mile Nationwide Warranty. We prefer to use parts sourced from our vendors that are quality and that we can count on for our customers. We will be happy to secure the airbox please contact us and we will do that promptly. Thank you.
- Pacific Highway Auto Repair