5
Pacific Highway Auto Repair

They got my Jeep in same day and had it diagnosed within 4 hours of it arriving. They gave me a full point inspection and a quote for the necessary repairs on the phone. I added additional work based on the inspection report. They got the work completed within 2 business days and I was able to pick the Jeep up on that 3rd day of it being at the shop. Chris was very communicative and professional.

We really appreciate you sharing the details of your visit, Travis. It is great to hear that everything from the quick intake and thorough inspection to the prompt completion of repairs made the process smooth for you. Thank you for trusting Pacific Highway Auto Repair with your Jeep and for highlighting our team's clear communication and professionalism. We look forward to being here whenever you need us again!

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Great shop, very reasonable rates, honest and helpful owner. Brightened my day!

It is wonderful to hear that your visit made such a positive impact, Charles. Thank you for the thoughtful feedback and for highlighting your experience with our rates and honesty. We appreciate your support of Pacific Highway Auto Repair, and it means a lot that we could help brighten your day. If you ever need anything in the future, we hope you will let us know!

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Thank you for leaving a 5-star rating! We appreciate your support of Pacific Highway Auto Repair and look forward to serving you again whenever you need us.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Great customer service! Was transparent with the price and explained everything.

It’s great to hear you felt well taken care of and appreciated the clear communication throughout your visit. Thank you for highlighting our approach to pricing and explanations, and for sharing this feedback about your experience with Pacific Highway Auto Repair. We look forward to helping you again whenever you need us!

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Thank you, Jen, for leaving a five-star review! We’re grateful you chose Pacific Highway Auto Repair and appreciate your support. We hope to help you with any auto needs in the future.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

The service at Pacific Highway Auto Repair is second to none! Chris was phenomenal, patient, and treated us like family. Pacific Highway Auto Repair was highly recommended to us by a trusted family member as I had a number of things that needed fixing in my Volvo. Chris communicated with us frequently, with the utmost kindness and honesty while the repairs were being done. All of the people we encountered at the shop were awesome and I cannot thank them all enough. I am so grateful to Chris and Pacific Auto Repair for getting me back on the road!!!

Hearing your story truly means a lot to us, Cristina! It’s wonderful knowing our team could provide you with the care and communication you needed while your Volvo was being repaired, and we’re grateful for your trust and kind words. Thank you for choosing Pacific Highway Auto Repair and for sharing your experience—we’re glad you’re safely back on the road. We’d be happy to help you again whenever you need us!

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Very friendly and very reasonable. Highly recommended. Way better than going to the BMW dealer.

We’re grateful for your recommendation and are so glad you found our team friendly and our prices fair. It means a lot to hear you had a positive experience at Pacific Highway Auto Repair, especially compared to dealer service. Thank you for taking the time to share your feedback, and we’d be happy to welcome you again any time you need us.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Great fast service. Did the work agreed to and didn't "find" "issues." Even complemented me on how well maintained my car appeared. Refreshingly honest. Highly recommend.

Ken, we’re really glad you noticed our straightforward approach! We believe in getting the job done right without upselling or inventing problems, and it’s awesome to hear this stood out to you. Thanks for choosing us and sharing your experience—your recommendation means a lot! Safe driving and we’ll see you next time.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

My car died last night and I had it towed there and left it in the lot. Got a call first thing this morning, and a new alternator in the rig today. Had my ride back in the afternoon. Nice guys. Felt like an honest experience. No pressure on upsells, though I know there's a lot that could be done to the ride.

Carmen, we’re glad we could help get you back on the road so quickly! Our team aims to keep everything straightforward, honest, and stress-free, so it’s great to hear that resonated with you. If you ever need anything else for your ride, you know where to find us here on Pacific Highway. Safe travels!

- Pacific Highway Auto Repair
3
Pacific Highway Auto Repair

Fair price on diagnostic.But not on repair pricing..7hours and a half of work. And 500 for radiator Total $2000 .called dealer $1200 first time ever a dealer quotes me cheaper than a mom and pop mechanic .over pricing by $800..

Hi Thomas, I’m sorry you feel that your repair estimate was too expensive. When you came in for your appointment you asked us to replace your water pump. We suggested performing a diagnostic to see exactly what was leaking coolant on your vehicle. It’s a good thing we did that because it turned out to be the radiator that was leaking. Otherwise you would have spent a lot of money replacing a water pump that wasn’t leaking. Looks like you looked up the part on a budget website and googled what labor times are for your vehicle. We have a 3 year Nationwide warranty on the work we perform and we are here to stand behind that so that factors into the pricing. We gave you a fair estimate to repair the issue before replacing the radiator and you decided not to repair your vehicle. Thanks for your business and we hope to see you again. Thank you.

- Pacific Highway Auto Repair