Pacific Highway Auto Repair
If you're looking for good customer service and quality work, this is NOT the place. George committed to having the radiator replaced by Monday. When I came in Monday, the work hadn't even started, even after he stated they were having a slow week. George didn't apologize. He just told me to come back again in a day and he looked away at his computer. Once I picked up my car, I saw dings all over the "new" radiator fins, meaning they just shoved it in the car without taking any care. (dings ruin the cooling efficiency of the radiator). When I asked about it, the teenager at the front desk got emotional and started throwing a rant about how it is new. Essentially, if they're having a bad day that morning, they'll take it out on you. Their quality of work and quality of service is substandard at best. Any other repair shop will do better, and will probably be cheaper. They not only charge labor, but they also make money on the parts they source. This is why they won't use any parts you provide.
Hi Justin, We’re sorry to hear about your experience and appreciate your sharing such detailed feedback. We understand how frustrating it must have been to face delays and to feel that your concerns weren’t met with the care and professionalism you deserved. Your comments about the radiator installation and interaction at the front desk are especially concerning. That’s not the level of service we aim to provide, and we’re taking this seriously with our team. We never want a customer to leave feeling disregarded or dissatisfied, and we regret that we fell short here. If you're open to it, we’d like to work toward making things right. We will replace the radiator at no charge. Please contact us to schedule an appointment. Thank you again for your honest review, Justin—it helps us improve. —The Pacific Highway Auto Repair Team
- Pacific Highway Auto Repair