Pacific Highway Auto Repair

The nightmare mechanic shop everyone fears. Please read the other one star reviews. It is the exact same story I experienced. I went in for a simple fix and many more "problems" were discovered. Phillip is great at explaining what is happening to your vehicle and is very polite, but the fixes are incredibly over priced and the issues are exaggerated. I spent over $1000 in labor and $1300 in parts and the problem still exists. When I asked about the high labor costs he kept circling back to the warranty and the great products they put in my truck. I am not going back to the shop to cash in on the "warranty" his company offers because I simply do not trust them and I am scared to death of spending even more of my paycheck on a ruse. I am sorely disappointed and frustrated.

Pacific Highway is AMAZING! I have had a clutch and brakes repaired here and really appreciate how they explain every detail until I fully understand the work being done. As a female (and someone who knows NOTHING about cars) it has always been hard to find a place where I didn’t feel like I was being taken advantage of; at Pacific Highway I always leave the shop feeling confident and that I am in good hands. I highly recommend their services to anyone (especially hesitant females like myself!) needing auto repairs - timely turnaround and great competitive pricing. Phillip and his guys are the best in the business, I’m a customer for life! :)

Phillip and the crew at Pacific Highway Auto Repair are knowledgeable, reliable, and trustworthy in providing services and repairs for my 2015 Fiat. "Big thanks to Phillip and the crew at Pacific Highway Auto Repair."

Pacific Highway is AMAZING! I have had a clutch and brakes repaired here and really appreciate how they explain every detail until I fully understand the work being done. As a female (and someone who knows NOTHING about cars) it has always been hard to find a place where I didn’t feel like I was being taken advantage of; at Pacific Highway I always leave the shop feeling confident and that I am in good hands. I highly recommend their services to anyone (especially hesitant females like myself!) needing auto repairs - timely turnaround and great competitive pricing. Phillip and his guys are the best in the business, I’m a customer for life! :)

Time for the A Service on my MBZ...called Friday afternoon for a Monday AM drop off, and I got exactly what I wanted. We discussed "Needed" services, and when I called about picking car up, they had just finished the services needed (and checked on the other recommended). In and out smoothly, with friendly faces (Phillip and Caleb)! Great job!!

In the fall, I went in for an oil change and a freon check as I was driving from SD to San Francisco and wanted to make sure I had AC and my car was running smoothly. I chose this place because it had excellent Google Reviews. They were really nice when I dropped my car off and they even dropped me off in Mission Valley where I needed to go work that day. I was reassured that it wouldn't take more than a few hours to do the oil change. I received a call saying that the freon was leaking etc and it would be more money. Okay, I need AC so I agreed. They took my car apart. They then called saying that the car wouldn't be ready until the next day. I asked if they could put the car back together again so that I could at least get to work in north county the next day. They said they would add an additional charge to do that, and they pretty much forced me to rent a car through a skeezy company they have a deal with. The rental was $20 per day (less than what they told me it would cost to put the car back together again) and they told me that the rental company could pick me up. I call the rental company, the rental company says that they cannot pick me up and the auto shop cannot help me get to the rental place either. So now I'm forced to pay for an uber to Little Italy to get this rental car... Rental Car Cafe was so sketchy. I then had to drive, in rush hour, from Little Italy back up to North County where I live. The next day I get a call from the auto repair shop saying that the manufacturer recalled a part and that it needs to be replaced. I can't remember exactly what all needed to be done, but it kept piling up. Eventually, I got my car back and paid around $1500 for everything (!!! I was so upset because I had not budgeted for this, I mean I only wanted my oil changed and a freon check!) and was reassured by the owner of Pacific Highway Auto Repair that it would be safe to drive to San Francisco. I do appreciate his wanting to explain to me exactly what was wrong with my car, and perhaps he didn't mean for it to be this way, but his explanations were a bit demeaning and mansplainy. The next day, I began to drive to San Francisco and in the middle of nowhere on I-5 way north of LA, my car breaks down. I have NEVER had this happen before and my car worked just fine before I had them work on it. Pacific Highway Auto Repair shop is closed on Sundays so I am unable to get in touch with them, I just get their voicemail. I wait four hours on the side of the road in the heat for a tow truck. I'm still upset with how everything went down. My experience with this shop was so negative that it actually encouraged me to begin learning how to care for my car myself. The lack of concern or sympathy from Pacific Highway Auto Repair once my car was no longer in their shop was frustrating. I won't be going back.

Fast and Efficient, Pacific Highway Auto Repair and the staff explain everything they're doing so there are no surprises. Thank you!