5
Pacific Highway Auto Repair

Did a good and timely job with the oil change on my odd little car.

John, thank you for your feedback and we look forward to assisting in the future with your vehicle needs.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Nichole was really nice and I felt very comfortable leaving my car with Pacific Highway Auto.

Stephanie, thank you very much for your positive feedback. It was a pleasure to serve you. We look forward to assisting you in the future.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Very good service and glad no real issues with car. Their shuttle service very helpful, which is new. Nicole customer service was great.

Ratan, it was our pleasure to assist both you and Mrs. Borkar with your vehicle concerns and we too were glad that everything checked out good with the check engine light. We look forward to helping you both in the future.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

I was very impressed with their friendliness and expertise when handling my car. I will definitely go back for additional service!

We are happy to help make sure your vehicle is well maintained and we appreciate you giving us the opportunity to serve you Diane. We look forward to helping again in the future.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

all okay

Thank you for sharing Rigo.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Great honest service. Very pleased with the cooling system work done on my Mini and with the entire experience at Pacific Highway. Will continue to bring my Cooper S here for years to come.

We appreciate you sharing your experience Rob and we look forward to serving you in the future.

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

I trust 100% in Pacific Highway Auto Repair! Everyone is amazing here and always ready to help get your vehicle back on the road again, whether it's regular servicing or a problem, these guys will do an awesome job at a fair price and within a reasonable time frame! Nicole will give you a ride if you need one, which makes this very convenient! Thanks again to all! Lynn DeMaria

Thank you Lynn. It is our pleasure to serve you! Truly appreciate you sharing your experience with others. Reviews and referrals are the highest compliment! All the Best!

- Pacific Highway Auto Repair
4.5
Pacific Highway Auto Repair

Very pleased with the service. Very professional personnel and very trustworthy. The mechanics are first class, reliable, honest.

Thank you! It is our pleasure to serve you. Truly appreciate you sharing your experience with others. All the Best!

- Pacific Highway Auto Repair
5
Pacific Highway Auto Repair

Excellent service.

Thanks Terry. We appreciate your loyalty and trust. It is always our pleasure to serve you!

- Pacific Highway Auto Repair
1
Pacific Highway Auto Repair

The shop closed without calling me to remind me that they would close at 5:00 pm exactly and locked both my ride home and keys to my house in the shop overnight. I had to take a taxi home and wait and hour and half with my one year old daughter for my wife to get home to let us in the house. All it would have taken was a call or an email prior to closing to remind me to pick up my car before 5:00 pm. I was at the front door there by 5:05 pm and everyone was long gone. I was about to spend over $900 in service there, which following that customer service experience I obviously did not do. 2004 Acura RSX-s

Allow me to address your concerns. Our Service Manager estimated your recommended repairs and offered a couple of different options varying in price. He spoke with you about the recommendations early in the day. You indicated that you would think about it and get back to him. Unfortunately, when he did not hear back from you, he assumed you needed more time and would likely get back to him the following day. We don't pressure customers to approve repairs, we inform them of their options and wait for them to decide how they want to proceed. This happens frequently in our business and it is not uncommon for customers to consider their options for a day or two. It is not our practice to call a customer before closing unless it is clear they were picking up the car that day. I assure you if we had known your intent to pick up that day we would have contacted you and waited for you or made arrangements to place your keys in the lock box, provide you a code for access and leave the car outside the gate. This is common practice for us. As for the price, we realize you can shop for parts and likely find them cheaper. We have to make a profit on parts and labor to stay in business and be of service to our customers. We employ experienced, certified professionals to perform the repairs and provide an exceptional 2 year / 24,000 Mile Nationwide Peace of Mind Warranty. We are truly sorry for the misunderstanding and for any inconvenience it caused you.

- Pacific Highway Auto Repair
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