Pacific Highway Auto Repair

Stephanie, thank you very much for your positive feedback. It was a pleasure to serve you. We look forward to assisting you in the future.

Ratan, it was our pleasure to assist both you and Mrs. Borkar with your vehicle concerns and we too were glad that everything checked out good with the check engine light. We look forward to helping you both in the future.

We are happy to help make sure your vehicle is well maintained and we appreciate you giving us the opportunity to serve you Diane. We look forward to helping again in the future.

Thank you for sharing Rigo.

We appreciate you sharing your experience Rob and we look forward to serving you in the future.

Thank you Lynn. It is our pleasure to serve you! Truly appreciate you sharing your experience with others. Reviews and referrals are the highest compliment! All the Best!

Thank you! It is our pleasure to serve you. Truly appreciate you sharing your experience with others. All the Best!

Thanks Terry. We appreciate your loyalty and trust. It is always our pleasure to serve you!

Allow me to address your concerns. Our Service Manager estimated your recommended repairs and offered a couple of different options varying in price. He spoke with you about the recommendations early in the day. You indicated that you would think about it and get back to him. Unfortunately, when he did not hear back from you, he assumed you needed more time and would likely get back to him the following day. We don't pressure customers to approve repairs, we inform them of their options and wait for them to decide how they want to proceed. This happens frequently in our business and it is not uncommon for customers to consider their options for a day or two. It is not our practice to call a customer before closing unless it is clear they were picking up the car that day. I assure you if we had known your intent to pick up that day we would have contacted you and waited for you or made arrangements to place your keys in the lock box, provide you a code for access and leave the car outside the gate. This is common practice for us. As for the price, we realize you can shop for parts and likely find them cheaper. We have to make a profit on parts and labor to stay in business and be of service to our customers. We employ experienced, certified professionals to perform the repairs and provide an exceptional 2 year / 24,000 Mile Nationwide Peace of Mind Warranty. We are truly sorry for the misunderstanding and for any inconvenience it caused you.

Thank you for choosing Pacific Highway. Thank you for sharing your experience with others. Reviews and referrals are the highest compliment!All the Best!