Pacific Highway Auto Repair
The owners are constantly changing people last time I visited it was Chad and Liz. Nicole was there way before too. Now they have a young guy that has no European shop experience. Not sure why they do this but having to explain and see new faces often doesn’t help. Prices are also going up and now you get charged for a little single thing. Keep in mind this might keep happening. Customers hate change, considering another shop now.
We appreciate your feedback. Change is difficult. However, it is necessary from time to time. Chad moved on after 2 years. Nicole also moved on for a shorter commute. Of course we would prefer not to have turnover but people have lives that sometimes take them in different directions. We do our best to employ the most ethical professionals in the industry. The new manager, Philip, has extensive experience in the industry and Jessica came to us from another European shop that closed because the owner retired. Jessica managed that shop for years and has extensive European background and is well known in the industry. We are confident these changes are in the best interest of our business and it's clients.
- Pacific Highway Auto Repair