Category Archives: What Customers Should Know

Poor Reflections (Door Mirror Problems)

Mirror, mirror on the door, why is my vision there so poor? Well, you could have a broken outside rearview mirror that's disabled your blind spot vision there and endangering your ability to see some of the traffic around you.  Outside rearview (or door) mirrors are important safety devices that are thoughtfully designed to help drivers see.  And there are a variety of ways those door mirrors can develop problems. One is when the glass is broken in them.  Sometimes it's caused by an accident or vandalism.  But without your ability to see in that mirror, you could be driving blind, unable to see drivers approaching from the rear in adjacent lanes.  Sometimes it's as simple as having the glass replaced.  You'll greatly enhance your safety if you do. Then there's the door mirror that you can't adjust.  First, let's look at a common scenario in later models, the power mirror.  They're great when they're working, awful when they're not.  Sometime ... read more

The Third Brake Light (Third Brake Light Service)

So you thought you only had two brake lights.  Look again and you'll see one in the center at a higher level than the two on either side of the vehicle.  They're sometimes in the inside of the vehicle behind the back window, or they could be in the deck lid, on the roof or on the spare wheel carrier, But why is that third brake on your vehicle? Experts say it helps prevent rear end collisions. Tests done by installing the third brake light in taxis and fleet vehicles showed fewer rear end crashes in the ones that had the extra light. The third brake light was mandated in new passenger cars in 1986 in the US and Canada.  The requirement was added to new light trucks and vans in 1994. Sometimes it's difficult to know if your third brake light is even working.  Many vehicles have bulb warning systems that alert you to non-functional bulbs, but not all do. Your vehicle service facility will often check to see if all your turn signals, taillights and headlights are worki ... read more

What is a TPS? (Throttle Position Sensor)

You know you have an accelerator pedal; step on it and your vehicle is supposed to go.  But did you know there is a part in your vehicle that keeps track of where the throttle is? It's called the Throttle Position Sensor, or TPS. The TPS is a sensor that helps your vehicle figure out the right mix of air and fuel is reaching your engine.  It does that by keeping track of the throttle and sending that information to your vehicle's computer.  Other factors play a role in how well your engine is performing, including air temperature, how fast the engine is turning over and air flow.  When the TPS isn't working right, you may find your vehicle won't accelerate or doesn't have the power you're expecting when you press on the accelerator.  In some cases, it may accelerate on its own.  Sometimes your vehicle won't go over a certain speed.  Your Check Engine light may go on. Any of these symptoms should be checked out soon.  If your TPS stops working rig ... read more

Singing a Different Tune (Up) (Tune Ups)

Engines required a lot more maintenance in earlier times.  You'd have to have your spark plugs, wires, rotors, caps, distributor points, fuel and air filters changed periodically.  There were mechanical adjustments of a vehicle's timing, dwell, spark gap and idle mixture, too. Unless you like to tinker with old cars, a lot of those terms won't mean much to you.  That service was called a "tune up" back then, and you can see why.  But now, computers have reduced the number of maintenance items, and a tune up is a whole lot different than it used to be.  In fact, in some vehicle service facilities, that term is also a thing of the past.  A tune up of today would more accurately be called simply periodic maintenance. Now, most vehicles still have spark plugs and wires, fuel filters, air filters and PCV valves, and they should be inspected tested and/or replaced at regular intervals.  Your vehicle's manufacturer has made recommendations on how often that ... read more

Going (Lug) Nuts (Lug Nut Replacement)

Here's a part of your vehicle you probably don't think about much: lug nuts.  They're what fasten your wheels onto your axles.  Pretty important, right? In order to take the wheels off your vehicle to service the brakes, rotate the tires, etc., the lug nuts have to be in good shape so a wrench will grip them tightly.  Because lug nuts are on your wheels, they are exposed to all the elements of the road (salt, water, grime) and really take a beating. Unfortunately, some manufacturers have made them out of two different metals.  Underneath is the working part of the lug nut, made of steel.  On top is the decorative (the "good looking") part, made out of chrome, stainless steel or aluminum.  After a while, the steel part begins to corrode and expands.  That changes the shape of the outer cap, sometimes rounding off the hexagonal edges and making it hard (if not impossible) to either loosen or tighten the lug nuts since the wrench won't fit any more.  ... read more

The Neglected Windshield (Windshield Care)

You look at it every day, yet you don't really see it.  We're talking about your vehicle's windshield, and if you're not seeing it at all, that's probably a good sign.  The fact is that unless our windshields get fogged up, hazy or cracked, we don't pay all that much attention to them.  Considering how vital front visibility is in a vehicle, paying a little more attention to your windshield will pay off in the long run. Keep it clean!  In ancient times when gas stations had attendants who filled your tank for you, they used to clean the outside of your windshield while the fuel was being dispensed. In these days of self-serve gas, we don't have that luxury any more.  But it's a good idea to clean your windshield regularly, even when it's not filthy. If you let dirt build up on the outside, it acts like fine sandpaper when you turn on your wipers when the glass is dry. Really, try to avoid turning on your wipers unless your windshield is wet.  If you must u ... read more

Tacky or Techie? The Tachometer.

There's a gauge that many vehicles have that says RPM on it.  And there are a lot of people who either don't pay any attention to it or don't even know what it is. Here's why it's a good gauge to know about. It's called a tachometer, and that "RPM" label means it is measuring how many revolutions per minute (RPM) the engine is turning.  Automotive experts know that a vehicle's engine can be damaged if it turns too fast (revving too high) or too slowly ("lugging" the engine). A tachometer (sometimes called a tach) is almost a "must-have" gauge for vehicles with a manual transmission; the driver has to manually change gears; the tach helps the driver know when revolutions are in the optimal range. Some say you don't need a tachometer if you drive a vehicle with an automatic transmission. It's true that most drivers of automatics don't even look at it.  But there are times when paying attention to the tach can help you prevent an expensive repair. Here's a good example.&nbs ... read more

No Yolk! Rotten Egg Smell (Sulfur Smell Causes)

The pungent smell of rotten eggs can send people running for the hills.  So when that odor is inside your vehicle, yikes!  Yolks!  The good news is that a trained service technician can search the source of that smell and stanch the stench… that comes from another words that begins with S.  Sulfur. Fuel contains small amounts of hydrogen sulfide, but they're enough to stink up a vehicle when it's not properly burned.  You may know that the smell of rotten eggs can often be a sign of a catalytic converter that isn't working the way it should.  That could be due to age, damage or an abundance of oil that's clogging it up.  If a sensor in charge of managing the fuel has failed, the engine can run with too rich of a fuel mixture.  That can overload the catalytic converter and allow some of the byproducts to escape without interruption from the chemical reaction that is supposed to prevent them from going out the tailpipe. There's another possi ... read more

Got it Covered! (Timing Cover Maintenance)

You may have heard at one time or another about something called a timing belt or timing chain in your engine.  And you may know that if they fail… well, let's just say that there can be some major engine damage.  So obviously, we want our timing belts and chains to be in tip-top shape. One part that helps keep them running the way they should is the timing cover.  As you can probably guess, it's something that covers the belt or chain.  The timing cover protects both belts and chains from dirt and road debris.  Timing belts also need to be lubricated so their covers allow them to be lubricated as well.  They have a gasket that insures a good seal for the engine.  If that gasket breaks or develops a leak, then engine oil can escape, and loss of lubrication is never good for an engine component. Other symptoms of a failed timing cover are leaking coolant, a metallic sound coming from the front of your engine or your Check Engine light coming on ... read more

Don't Do It Yourself (Perils of DIY Vehicle Repair)

Your vehicle is a complicated machine, and yes, it would be nice if you could take care of all of its problems yourself.  There was a time when vehicles were simpler and it wasn't too hard for a weekend mechanic to replace brakes, adjust a carburetor or perform a tune-up.  But vehicles are far more complicated these days, with traction and stability control, anti-lock brakes, air bags and fuel injection just a small sample of the new technologies.  Like a lot of things these days, technology changes in leaps and bounds.  Anyone who repairs vehicles has to stay up on the latest computers, sensors, suspensions, steering, electronics, hydraulics and more.  Many power steering, braking and heating and air conditioning systems that used to be mechanical are now being replaced by electronic systems.  Computers are an integral part of  much of the latest automotive technology, something you didn't see a lot of until as recently as the 1990s. Today's most hig ... read more